Integrating Feedback Across a Nonprofit Business Model

In 2016, Nurse-Family Partnership (NFP) sent out its first text-message survey to the young at-risk mothers in its programs. Staff wondered if the mothers would view responding as a good use of their time and phone minutes. Then, more than 1,000 responses flowed in within a half hour, both affirming NFP’s work to improve pregnancy outcomes, develop healthy children, and help moms be more self-sufficient, but also suggesting improvements...
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